By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.
All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays. Orders placed after 8pm PDT each day from Sunday to Thursday, and on Fridays will be shipped the following business day.
All prices listed below are in USD.
All purchases will be shipped via DHL courier service except for shipping destinations in Australia and New Zealand, with an estimated shipping time of 2-4 business days. Orders shipping to Australia are shipped via Australia Post Express Post. Orders shipping to New Zealand are shipped via Australia Post International Express Post.
All orders placed before 9pm PDT each day from Sunday to Thursday will be processed on that day. Anything placed after this time will be processed the following business day. Please note, we cannot control processing delays in customs or additional delivery time to locations outside mainland US and Canada.
Custom fees, duties and taxes are collected and paid for at the checkout and remitted to your local Customs authority by our couriers. Every effort is made to ensure that the correct amount is collected at the checkout, however Petal & Pup cannot guarantee that further fees may need to be paid upon delivery. Where possible, we will advise you of this at the checkout. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Petal & Pup is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.
If an order is refused by a customer due to Custom duty, taxes and fees, the parcel will be held for 2 weeks and then be abandoned if these fees are not paid in this time. Petal & Pup is not responsible for the handling of an abandoned order nor for refunding your order.
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number so you can track the progress of your order.
Delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.
Petal & Pup does not provide refunds to customers for failure to pay duties and taxes associated with their order.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Petal & Pup cannot offer reimbursement for this package.