Shipping Information
By completing your payment and finalizing an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.
Processing Times
A quick note on shipping: We're moving to a new, more central fulfillment center to get your orders to you faster. Because of the move, orders placed August 26 (after 12 PM PT) through August 31 will ship starting September 1, with delivery in our usual 3–6 business days after that. Thanks for your patience while we upgrade our warehouse. Our customers truly are the best part of Petal & Pup <3
All orders placed Monday - Friday before 10AM PST will ship the same day. If your order is placed after the 10AM PST cutoff time, it will be processed and dispatched the following business day.
Orders placed during weekends and public holidays will be shipped the following business day. Please be aware that during sale periods, there might be delays due to high order volumes.
Please note: All shipping rates are quoted in USD and may vary at the checkout in your local currency.
SHIPPING METHODS:
All Standard Shipping orders placed Monday - Friday before 10AM PST will ship the same day.
Overnight orders placed Monday - Friday before 10AM PST will ship the same day.
Orders placed during weekends and public holidays will be shipped the following business day. Please be aware that during sale periods, there might be delays due to high order volumes.
**Please note business days are Monday through Friday. Although some deliveries are able to be delivered on a Saturday regrettably this is dependent on carrier volume and is unable to be requested or guaranteed.
For APO, FPO, DPO & PO Boxes: Shipping will automatically default to the USPS ship method. Unfortunately no expedited shipping options are available at this time.
HOLIDAY SHIPPING:
Last day to place order for delivery on or before December 24th
| US Domestic | Standard (3–6 bus days) | Dec 15 (Sun) | 3–6 days |
| Overnight (Next Day Air) | Dec 23 (Tue) | 1 day | |
| Canada | Direct (9–12 bus days) | Dec 10 (Wed) | 9–12 days |
| Express (2–4 bus days) | Dec 17 (Wed) | 2–4 days | |
| Rest of World | Standard (2–14 bus days) | Dec 9 (Tue) | 2–14 days |
Delays
Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.
U.S. Shipping
All U.S. orders are fulfilled domestically and shipped from a U.S.-based distribution center.
International Shipping (Excluding United States)
International destinations include any country outside of the United States, as well as U.S. territories located beyond the contiguous (mainland) United States. This includes American Samoa, Guam, Puerto Rico, US Virgin Islands, and Northern Mariana Islands. Orders shipping to these locations fall under our international shipping policy.
For certain countries (excluding the United States), customs fees, duties and taxes are collected and paid for at the checkout and remitted to your local customs authority by our couriers. Every effort is made to ensure the correct amount is collected at checkout, however Petal & Pup cannot guarantee no further fees may need to be paid upon delivery.
Where possible, we will advise you of this at the checkout. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.
Petal & Pup is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If an international order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks. If these fees are not paid at this time the parcel will be abandoned. Subsequent fees may be applied to any refund if eligible. Petal & Pup is not responsible for refunding or handling of an abandoned order.
Our prices are in USD and do not include local taxes and import/custom duties for international orders.
ORDER TRACKING:
After your order is packed and shipped from our warehouse, an email will be sent to the email address you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order.
It is not uncommon for some carriers to mark an order as delivered 2 - 3 days before it is actually delivered. Be sure to check with housemates and neighbors to see if they accepted the package on your behalf.
We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Petal & Pup may not be able to offer reimbursement for the package.
SHIPPING TERMS & CONDITIONS:
By processing your payment and completing an order with us, you accept the above mentioned terms and conditions regarding the shipping and delivery of your order. Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.
AUTHORITY TO LEAVE:
Delivery services will not require a signature and will only deliver with Authority to Leave. This means that your order will be left in a safe place so it is ready and waiting for you.
If you reside in an area that is unsafe to leave your order unattended or if you will not be home to receive it, please use an alternative address.
Please note that we are not responsible for orders delivered to hotels, and should your order arrive after your stay, you will need to arrange and cover the cost of return shipping to our facility