Our Privacy Policy
Last Updated: [June 25, 2025]
At Petal & Pup, trust is the cornerstone of a great brand and respecting the privacy rights of our customers is an integral part of building that trust. In this privacy policy, the terms “Petal & Pup,” “we,” and “us” refers to Petal & Pup, its parent company a.k.a. Brands Holding Corp., and a.k.a. Brands Holding Corp.’s respective subsidiaries and affiliated companies. This privacy policy explains how we collect and use your personal information to serve you. This policy applies to Petal & Pup’s website and all other websites, mobile sites, applications, platforms and tools where this Privacy Policy appears or is linked, and through the use of our services, as well as communications between you and Petal & Pup including but not limited to SMS, MMS, chat, and instant messaging communications (collectively, the “Website”).
By accessing or using this Website, you agree to this privacy policy. If you do not agree to this privacy policy, please discontinue your use of the Website. THIS PRIVACY POLICY MAY CHANGE FROM TIME TO TIME AND YOUR CONTINUED USE OF OUR WEBSITE CONSTITUTES YOUR ACCEPTANCE OF THOSE CHANGES. WE ENCOURAGE YOU TO REVIEW THIS PRIVACY POLICY PERIODICALLY.
TYPES OF INFORMATION WE COLLECT
What information do we collect? We may collect and use the following information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”):
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Contact information, such as name, email address, postal address, phone number;
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Payment information, such as credit card number, bank card numbers, and other payment details;
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Order and refund history, including sizing;
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Demographic information, such as age, estimated income, household information, and occupation;
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Information about your interests, preferences, and purchase history;
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Information may be collected from you if you interact with us on social media sites, such as Facebook, Instagram, TikTok, Pinterest, Twitter, Reddit and Snapchat;
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Information related in signing up to become a brand ambassador, influencer and college ambassador;
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Device and browser information including location information, MAC addresses, IP addresses, Cookies, and other online identifiers;
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Geolocation data;
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Professional employment information related to occupation and estimated income; and
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Any other information that you provide to us and any inferences that might be drawn from collected information.
We may need to collect some personal information in order to provide our products and services you request. If you do not provide the information requested, we may not be able to provide you with these products and services.
Unless we request it, we ask that you not send, and you not disclose, any sensitive personal information or any social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership. If you disclose to us or to our service providers any personal information relating to other people, you represent you have the authority both to disclose and to permit us to use the information in accordance with this Privacy Policy.
HOW WE COLLECT YOUR INFORMATION
In short: We collect information about you in a variety of different ways as you navigate through and interact with our Website.
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Information you provide to us, such as while making a purchase or signing up for a loyalty or rewards program.
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Information we collect while you interact with our Website, social media sites, and other products and services. This often involves information about your device such as IP addresses and MAC addresses, as well as information collected through cookies (as indicated below).
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Information we collect about you from other sources, such as credit card issuers and data analytics firms.
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Information we create ourselves after we analyze the information we collected about you, such as your shopping preferences.
Information You provide to Us
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Online Order Information
When you make a purchase from our Website, we may ask you to provide us with information about your purchase such as your name, email address, shipping address, phone number, and payment information.
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Online Accounts
If you sign up for an online account through our Website, we may ask you to provide your username, password, email address, phone number, payment card information, product preferences. You do not have to create an online account to make a purchase.
If you connect your social media account to your online account, you will share certain personal information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be accessible to us when you connect your social media account to your online account.
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Marketing Communications
If you would like to receive marketing communications from us, you may do so by signing up on our Website. We will ask you to provide your email address or phone number so we can fulfill your request by sending you marketing materials.
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Communicating with Us
When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS, MMS, email, chat, instant messaging, or through social media platforms. For example, if you email us, we will collect your email address, if you send us a text message, we will collect your phone number, and so on.
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Promotions
If you sign up for promotions or a contest, you may need to provide certain information such as your name, email, telephone number, or mailing address.
Information We Collect Through Your Interactions With Us
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Website
When you visit one of our Website pages, we may collect your device identifier such as IP address or MAC address, as well as browser and settings information, shopping preferences, and information about how you interact with our Websites and other digital products. We collect this information through our use of cookies or web beacons.
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Investigations
We may collect information about you in connection with investigations into fraudulent or criminal activities on our Websites.
Other Sources
We may also collect information from other sources, including for example, joint marketing partners, data analytics firms, public databases, publicly available social media pages, and other third parties we work with.
Information We Aggregate and Derive
We may aggregate and/or anonymize personal information so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose. For example, we may calculate the percentage of our site users who have a particular telephone area code.
COOKIES AND SIMILAR TECHNOLOGIES
In Short: We may use little bits of computer code stored by the Internet browser on your computer’s hard drive that collect data by tagging along with you while you browse (“cookies”). Cookies allow us to provide you with the best browsing experience possible.
There are a number of different types of cookies our Website uses:
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Essential – These cookies are necessary to the core functionality of our Website and some of its features, such as access to secure areas.
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Performance and Functionality – These cookies are used to enhance the performance and functionality of our Website. For example, we may use these cookies so that we recognize you on our Website and remember your previously selected preferences. These could include what language you prefer and your geographic location. These cookies are nonessential to the use of our Website, however, without these cookies, certain functionality may become unavailable. A mix of first-party and third party cookies are used.
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Advertising – These cookies are used to make advertising messages more relevant to you. They prevent the same ad from continuously reappearing, ensure that ads are properly displayed for advertisers, and in some cases select advertisements that are based on your interests. We sometimes share online data collected through these cookies with our advertising partners. This means that when you visit another Website, you may be shown advertising based on your browsing patterns on our Website.
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Analytics and Customization – We use these cookies and technologies to analyze how the Website is performing, accessed, used, or in order to improve your user experience and to maintain, operate and continually improve the Website.
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Social Media – These are cookies used to connect our Website to a third party social media platform. For example, these cookies enable you to share our Website’s content through third party social networks and other websites. They remember your details after you sign in to a social media account from a website. These cookies may also be used for advertising purposes.
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Unclassified – These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.
Most websites, including ours, wouldn’t work very well without certain cookies. They allow us to prevent crashes, display information, fix bugs, and ensure the security of our Website (and your account). You have the right to decide whether to accept or reject certain cookies. You can set your browser not to accept cookies. However, in a few cases, some of our Website features may not function as a result. Because Essential cookies are strictly necessary for our Website to work, we don’t provide you with an ability to opt-out of these Essential cookies.
Some cookies provide important services but are not strictly necessary for our Website to work. These cookies use information about your interactions with us so we can suggest clothes and special offers for you. If your shopping is interrupted, they remember where you left off and send you reminders that you truly deserve that new outfit. These reminders might be sent to you in an email, on social media or while you’re browsing another website or on another device. We think these cookies are useful and will make it easier for you to shop with us. But you might disagree. If so, you can tell us not to use certain cookies by using the opt-out tools we have placed on our ecommerce websites.
The Website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Turning off cookie options vary by geographic region as explained below:
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United States
When accessing the Website in the United States, you can click on the "Do Not Sell My Info" link at the bottom of the Website. You can also visit the Digital Advertising Alliance to learn more about opting out of certain cookies.
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Canada
When accessing the Website in Canada, you can click on the "Interest Based Ads" link at the bottom of the Website to opt-out of certain cookies on those sites.
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European Union & United Kingdom
When accessing the Website in the EU or the United Kingdom, you can click on the “Cookie Options” link at the bottom of the Website to opt-out of certain cookies on those sites. You can also learn more by visiting the European Union Digital Advertising Alliance.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see the “Your Rights and Choices” Section below.
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Google Analytics & Google AdWords Remarketing
Petal & Pup use Analytics Remarketing with Google Analytics, and AdWords Remarketing with Google AdWords to advertise online. Third-party vendors, including Google, may show Petal & Pup ads on sites across the Internet. This could mean that we advertise to previous visitors who haven’t completed a task on our Website, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Petal & Pup Website.
Petal & Pup and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our Website, and to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Website.
Any information collected will be used in accordance with this Privacy Policy and Google’s privacy policy.
You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads HERE.
You can also use this Analytics opt out tool HERE.
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Rakuten Advertising
Rakuten Advertising may collect personal information when you interact with our Website, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads, and other commercial purposes. For more information about the collection, use, and sale of your personal information and your rights, please use the below links.
https://rakutenadvertising.com/legal-notices/services-privacy-policy/
https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/
Do Not Track
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or Global Privacy Control (GPC) signal setting you can activate to signal your privacy preference not to have data about your online browsing activities sold or shared.
At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signal.
However, we respect the GPC signal. If you have enabled the GPC setting on your browser, we will not sell or share your personal information with third parties.
How We Use Your Information
In short: We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. Which result in a combination of any or all of the information that we collect or obtain.
Under data protection law, we can only use your personal information if we have a proper reason for doing so, for example:
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To comply with our legal and regulatory obligations;
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For the performance of our contract with you or to take steps at your request before entering into a contract;
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For our legitimate interests or those of a third party; or
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Where you have given consent.
A legitimate interest is when we have a business reason to use your information, so long as this is not overridden by your own rights and interests.
Below are our uses of your personal information and our reasons for doing so:
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For the performance of our contract with you or to take steps at your request before entering into a contract.
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To provide you with our Website, products and services; to process, fulfill and communicate with you about your orders; to process your payments; process, maintain, and service your account(s) and memberships;
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To respond to you, such as when you place an order, call us, make a request or inquiry, enter a contest or sweepstakes, complete a survey; or share a comment or concern;
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For our legitimate interests or those of a third party
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For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; facilitate your interactions with our stylists and salespeople; track and categorize your activity and interests on our Website, including by identifying the different devices you use; and to enrich your experience on our Websites, and through our mobile applications, in each case, to be as efficient as we can so we can deliver the best service for you at the best price;
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For marketing and advertising, such as: to send you marketing and advertising communications; and to customize the marketing and advertising that we show you (we offer choices about marketing and advertising as noted in the "Your Rights and Choices" Section below), in each case, to promote our business to former, current, and future customers;
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For analytics, such as: to understand how you use our Websites and mobile applications; understand how you shop with us; determine the methods and devices used to access our Website; and improve our Website, in each case, to be as efficient as we can so we can deliver the best service for you at the best price;
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For our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law, in each case, to be as efficient as we can so we can deliver the best service for you at the best price;
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For updating and enhancing customer records to make sure that we can keep in touch with our customers about existing orders and new products, for the performance of our contract with you or to take steps at your request before entering into a contract, and to comply with our legal and regulatory obligations;
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For preventing unauthorized access and modifications to systems and for detecting fraud against you or Petal & Pup to prevent and detect criminal activity that could be damaging for us and for you, to minimize fraud that could be damaging for us and for you, and to comply with our legal and regulatory obligations; and
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To comply with our legal and regulatory obligations
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For legal and safety purposes, such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.
HOW WE SHARE INFORMATION
In Short: We may share your information with our affiliated companies and brands, with third parties who provide services to you or us, with promotional partners, with social media companies, or with other third parties as needed to carry out our business or comply with a legal obligation.
Non-Personal Information. We may disclose aggregated information or other information that does not identify any individual without restriction.
Personal Information. We may disclose personal information that we collect, or you provide with:
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Our brands and affiliates. When you provide information to one of our brands, we may share it with our other brands under the a.k.a. Brands Holding Corp. such as Princess Polly, Culture Kings, and mnml to fulfill any purpose described in this Privacy Policy. Our brands operate under a number of corporate subsidiaries and affiliates, which you can see HERE.
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Petal & Pup service providers. Petal & Pup may use third parties to provide business, professional, or technical support services to you or us and/or to administer activities on our behalf. This may include managing customer information; fulfilling promotions; sending marketing communications; conducting surveys; hosting websites; analyzing data; processing payments; fulfilling and shipping orders; or providing network security, accounting, auditing, and other services. We would not authorize these service providers to use or disclose your information for purposes other than why we have retained them.
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Third party partners. We may share information with other companies with whom we partner to provide the Website, our products, and our services, to promote our products, services, offers, contests, or other promotions to our customers, and to carry out other activities described in this Privacy Policy.
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Our Analytics Providers. We disclose your personal information to parties that assist us in performing analytics and help us measure the effectiveness of the Website and our marketing and advertising efforts.
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Our Marketing and Advertising Partners. We disclose your personal information to our marketing and advertising partners, including social media networks, third party advertising networks, and other parties that assist us in serving, measuring the performance of, and optimizing our advertisements.
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Public posting and social sharing. When you post public comments on our Website, on public forums like our social media sites, blogs, and online reviews, your comments are accessible by other members of the public.
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Social media logins and other integrations. When you log into your customer account using your social media account credentials, or use other social media services with us, your personal information will be disclosed to the social media account provider in connection with your login. By doing so, you authorize us to facilitate this sharing of information, and you understand that this sharing is governed by the social media site’s privacy policy that you used to log into your account.
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Government and Public Authorities. We may share your personal information with government and public authorities if necessary or appropriate, in our good faith judgment, to comply with laws or regulations, including in response to a valid subpoena, order, investigative demand, request for cooperation from a law enforcement agency or similar request from a self-regulatory body or government agency.
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Relevant third parties in connection with a sale or business transaction. We may disclose or otherwise transfer your personal information to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction as well as in the event of any insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
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SMS Opt-in status. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. We will not share your opt-in to an SMS campaign with any third party for their marketing purposes.
We may also need to share some personal information with other parties to the extent we believe it is necessary or appropriate to (1) protect our operations and those of our affiliates and subsidiaries; (2) investigate and prevent against fraud and other illegal activity; (3) protect our rights, privacy, safety, property, and/or those of others; or (4) allow us to pursue available remedies or limit damages that we may sustain.
We may disclose your personal information for other reasons described at the time of information collection or prior to disclosing your information. Additionally, we may disclose your personal information with your consent or when you direct us to do so.
Except as set forth above, we will not share your personal information with any other third party.
YOUR RIGHTS AND CHOICES
In Short: We want you to be comfortable with the information we collect and use, therefore, we strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: You have the right to make requests regarding your personal information. While these rights may vary based on your residency, we strive to allow you to control how your personal information is used.
Under certain circumstances, you may be able to:
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Review the personal information we have about you or request a copy of it;
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Ask us to update or correct personal information if it is inaccurate;
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Request that we delete your personal information;
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Opt-out of sharing your personal information with third parties for some purposes, including sharing that may be defined as a sale under applicable laws;
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Object to certain types of uses of your personal information;
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Make choices about receiving email marketing; and
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Tell us which cookies you want us to use when you shop online as described in this Privacy Policy.
In addition to the rights you may be provided above:
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Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.
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Promotional Offers. If you do not wish to have your email address/contact information used by Petal & Pup to promote our own or third parties’ products or services, you can opt-out by unchecking the relevant box located on the Contact Information form during the checkout process. If you don’t want us to send you marketing messages anymore, you can reach out to us here: contactus@petalandpup.com or just unsubscribe from the link in one of our email messages or reply “STOP” for SMS. This opt out does not apply to information provided to Petal & Pup as a result of a product purchase, warranty registration, product service experience or other transactions.
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Non-promotional Purposes. If you have opted out of receiving marketing or promotional communications from us, we may still contact you for transactional or informational purposes (such as for customer service). We may also still contact you to comply with our legal or other compliance obligations.
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Text marketing and Notifications. By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders and back-in-stock reminders) and text marketing offers. These text messages may be sent using an automatic telephone dialing system. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications use the unsubscribe link we provided you within any of our messages or for U.S. numbers, reply with STOP to any mobile message sent from us. Carriers are not liable for any delayed or undelivered messages. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. We may still contact you to comply with our legal or other compliance obligations. We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
Unless specified otherwise, personal information requested when using the Website is voluntary, which means that it is not a statutory or contractual requirement, or a requirement necessary to enter into a contract. Users are free not to provide such personal information without consequences to the availability or the functioning of the Website. Where the provision of personal information is mandatory, such a requirement is stated. In that case, failure to provide such personal information may make it impossible for the Website to work properly or for us to provide any services to you.
Some of these rights may vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so. If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit or regulatory requirements. If you are located in the European Economic Area, the UK, or you reside in Australia, Canada or the State of California, Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, Virginia please go to our Privacy Notice Addendum to learn about additional rights you may have under applicable data protection laws.
Petal & Pup does not conduct any automated decision making through or for the Platforms or Services, including profiling.
HOW WE STORE AND SECURE YOUR INFORMATION
In Short: We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, however, no system can be completely secure and transmissions over the internet are never entirely secure. Therefore, although we take steps to secure your information, we cannot guarantee your information, searches, or other communications will always remain secure. Any such transmission of information by you is at your own risk.
We do our best to provide you with a safe and convenient shopping experience. We have put in place a wide variety of technical and organizational security measures to help protect you and the personal information we collect about you.
We use reasonable and appropriate physical, technical, and administrative safeguards designed to protect your information from unauthorized use, access, loss, misuse, alteration, or destruction. We endeavor to protect the personal information we receive, gather and store, by such means as password protection, firewalls and other means. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also require that third party service providers acting on our behalf or with whom we share your information also provide appropriate security measures in accordance with industry standards. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please note that we will never email you asking for account information like your username, date of birth, credit card information, or other personal information. Finally, we will never email you with attachments that can be opened. If you received a suspicious email that appears to be from us, please contact us.
WHERE YOUR PERSONAL INFORMATION IS HELD
Petal & Pup is a global company with a global footprint, but the majority of the Personal Information that we collect is stored in the United States. Your personal information may be subject to the laws of the countries in which it is stored or used. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including the United States, which may have a different data protection regime from the country in which you reside, as further described in the Data Transfers Outside the United States Section below. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information. Non-United States based customers can read more about this topic below.
DATA TRANSFERS OUTSIDE OF THE UNITED STATES
Petal & Pup is headquartered in the United States and operates globally and utilizes service providers both in the United States and throughout the world. As such, Petal & Pup and our service providers may transfer your personal information to, or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. To bring you our Website, it is sometimes necessary for us to share your personal information outside the country where we originally collected your personal information, for example:
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With our offices outside the country where such personal information is collected;
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With you and our service providers located throughout the world; or
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Where there is an international dimension to the services we are providing to you.
These transfers may be subject to special rules under local data protection law.
These outside countries do not have the same data protection laws as the country where we originally collected the personal information. In particular, you are advised that the United States uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. If you are located outside the United States, we will only transfer your personal information if:
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you provide your explicit consent;
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the country to which the personal information will be transferred has been granted an appropriate adequacy decision by your local supervisory authority; or
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we have put in place appropriate safeguards in respect of the transfer, for example we have entered into the appropriate standard contractual clauses and required additional safeguards with the recipient, or the recipient is a party to binding corporate rules approved by a supervisory authority.
Where the laws of your country allow you to do so, by using the Website or our products or services, you consent and authorize Petal & Pup and its service providers to transfer, store, and use all such information in the United States and any other country where we operate which may not offer an equivalent level of protection to that required in the country where you reside and to the processing of that information by us and our service providers on our and their servers located in the United States and any other country where we operate as described in this Privacy Policy. If you do not want your personal information transferred to the United States or any other country where we operate, please do not submit any information to us or use our Website or our products or services.
If you would like further information, please contact us (see the “Contact Information” Section below).
INFORMATION RETENTION
We will retain your personal information for as long as needed to provide the service to you (for example, as long as you have an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting legal or other regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law.
Different retention periods apply for different types of personal information. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of personal information; the potential risk from unauthorized use or disclosure of the personal information; the purpose(s) for which we use or may use the personal information; whether we can achieve the purpose(s) through other means; and the applicable legal requirements.
When it is no longer necessary to retain your personal information, we will delete it or we may anonymize it. If we anonymize or de-identify information, we will maintain and use the information in anonymized or de-identified form and not attempt to re-identify the information except as required or permitted by law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.
THIRD PARTY SERVICES
We are not responsible for, and this Privacy Policy does not address, the privacy practices of other third parties, such as Facebook, Apple, Google, Microsoft, or any other app developers, social media platforms, operating system providers, wireless or telecommunications service providers, or device manufacturers. If, in your interactions with the Website, you are linked or directed to, or click on, a third party website, we cannot control what information you may provide to that party or on that website, and we are not responsible for how that party may use or disclose any information you may provide to them. This is not as an endorsement by us of any third party website, content that may be offered on such third party website, or of any products or services provided by such third party. We do not control, nor are we responsible for, such third party websites, product or service offerings. As such, we urge that you exercise caution before providing them with your personal information and to review the third party’s privacy policy for information on its data processing practice.
You should contact the site administrator for such third party website if you have any complaints, claims, concerns or questions regarding such third party website or its privacy practices.
THIRD PARTY PAYMENT SERVICE
We make certain third party payment service processors available to you such as PayPal or Apple Pay. If you wish to use one of these services, your personal information will be collected by such a third party and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for this third party’s collection, use, and disclosure of your personal information.
CHILDREN AND OUR SITE
Our Website is not directed to children, and you may not use our Website if you are under the age of 16. If you are under 16, do not use our services, access the Website, or provide any information about yourself including, without limitation, your name, address, email address or any screen name or username you may use.
If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, in compliance with the Children’s Online Privacy Protection Act, we will purge such information from our database and cancel the corresponding accounts. If you believe we may have any information from or about a child under 13, please see our “Contact Information” Section below. Please visit the FTC’s website at www.ftc.gov for tips on protecting children’s privacy online.
CHANGES TO OUR PRIVACY POLICY
This Privacy Policy was published on the date “Last Updated” above.
We may change this Privacy Policy from time to time. We will post updates to our Privacy Policy on our Website. Please check our Privacy Policy periodically for changes. We will post the date our Privacy Policy was last updated at the top of the Privacy Policy.
CONTACT INFORMATION
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
Attention: Privacy Office
Petal & Pup
100 Montgomery Street, Suite 2270
San Francisco, CA 94104
Email: contactus@petalandpup.com
Please note that the legal department of Petal & Pup also receives a copy of your message via this email address.
PRIVACY NOTICE ADDENDUM
This Privacy Notice Addendum (“Notice”) supplements the information contained in the Petal & Pup Privacy Policy and applies solely to all visitors, users, and others located in the European Economic Area, the UK, or who reside in Australia, Canada or the State of California, Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, Virginia, ("consumers" or "you").
We adopt this Notice to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), General Data Protection Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the UK version of the GDPR California Shine the Lights law, the California Consumer Privacy Act of 2018 (CCPA), the California Privacy Rights Act of 2020 (CPRA), the Colorado Privacy Act of 2021, the Connecticut Data Privacy Act of 2022, the Iowa Consumer Data Protection Act of 2023, the Montana Consumer Data Privacy Act of 2024, the Oregon Consumer Privacy Act of 2024, the Texas Data Privacy and Security Act of 2024, the Utah Consumer Privacy Act of 2022, the Virginia Consumer Data Protection Act of 2023, and certain other privacy and data protection laws, as applicable (collectively, the "Statutes"). Any terms defined in the Statutes will have the same meaning when used in this Notice. Any terms used in this Notice but undefined herein shall have the meaning provided in the Privacy Policy.
As further set forth in our Privacy Policy, we may collect certain information that is (i) linked or reasonably linkable to an identified or identifiable individual or natural person, or (ii) that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household, or (iii) as further defined in the Statutes as “Personal Data” or “Personal Information,” as further described in our Privacy Policy.
TYPES OF INFORMATION WE COLLECT
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Categories of Personal Information |
Examples Personal Information |
Collected |
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Category A - Identifiers |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. |
Yes (name, postal address, IP address, email address) |
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Category B - Customer records information (i.e. Information that identifies, relates to, describes, or is capable of being associated with, a particular individual) |
Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. |
Yes (name, address, telephone number, credit card number, bank account number) |
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Category C - Characteristics of protected classifications under state or federal law |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
Yes (age) |
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Category D - Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Yes (order and refund history and sizing) |
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Category E - Biometric information |
Retina or iris scan, fingerprint, voiceprint, or scan of hand or face geometry. |
No |
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Category F - Internet or other electronic network activity information |
Browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement. |
Yes (browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement) |
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Category G – Geolocation data |
Physical location or movements. |
Yes (physical location) |
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Category H - Sensory data |
Audio, electronic, visual, thermal, olfactory, or similar information. |
No |
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Category I - Professional or employment-related information. |
Place of employment, position, job history, salary, resume, and other related data. |
Yes (occupation, estimated income) |
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Category J - Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA) |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
No |
|
Category K - Sensitive personal information |
(1) personal information that reveals: A person’s social security, driver’s license, state identification card, or passport number; A person’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; A person’s precise geolocation; A person’s racial or ethnic origin, religious or philosophical beliefs, or union membership; The contents of a person’s mail, email, and text messages unless the business is the intended recipient of the communication; or A person’s genetic data. (2) the processing of biometric information for the purpose of uniquely identifying a consumer; (3) personal information collected and analyzed concerning a consumer’s health, or a personal information collected and analyzed concerning a consumer’s sex life or sexual orientation. |
No |
|
Category L - Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
An inference is essentially a characteristic deduced about a consumer (such as ‘married,’ ‘homeowner,’ ‘online shopper,’ or ‘likely voter’) that is based on other information a business has collected. |
Yes |
Shine the Light Law
California Civil Code Section 1798.83, also known as the “Shine The Light” law permits individuals who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please contact us in accordance with the “How to Exercise Your Rights” Section below.
Personal Information We Sold or Disclosed for a Business Purpose
In the preceding 12 months, we have sold to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
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Category A - Identifiers
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Category B - Customer records information
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Category C - Characteristics of protected classifications under state or federal law
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Category D - Commercial information
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Category F - Internet or other electronic network activity information
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Category G - Geolocation data
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Category I - Professional or employment-related information
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Category L - Inferences drawn from collected personal information
In the preceding 12 months, we have disclosed for a business purpose to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:
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Category A - Identifiers
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Category B - Customer records information
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Category C - Characteristics of protected classifications under state or federal law
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Category D - Commercial information
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Category F - Internet or other electronic network activity information
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Category G - Geolocation data
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Category I - Professional or employment-related information
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Category L - Inferences drawn from collected personal information
Your Rights Under the CCPA
You may have the right under the CCPA, the CPRA, and certain other privacy and data protection laws, as applicable, to exercise free of charge:
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Disclosure of Personal Information We Collect About You |
You have the right to know:
|
|
Personal Information Sold, Shared, Disclosed, or Used for a Business Purpose |
In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know:
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale of your personal information. If you exercise your right to opt-out of the sale of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt-out of the sale of your personal information, visit our homepage and click on the Do Not Sell My Personal Information link HERE. |
|
Right to Limit Use and Disclosure of Sensitive Personal Information. |
You have the right to opt-out of the use and disclosure of your sensitive personal information for anything other than supplying requested goods or services. We do not collect sensitive personal information. |
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Right to Correction |
You have the right to request correction of inaccurate personal information maintained by us about you. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information. |
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Right to Deletion |
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not delete your personal information if it is necessary to:
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Protection Against Discrimination |
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information. Petal & Pup provides special offers and benefits to customers who participate in our Loyalty Rewards Program or sign up to receive communications from us via email, text, chat, and social media.
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Your Rights Under Other State Privacy Laws
Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, Virginia, also provide consumers who are residents of these states with certain rights regarding their personal data. This Section describes the rights you may have under these state privacy laws, under certain circumstances and subject to certain exceptions. Please contact us in accordance with the “How to Exercise Your Rights” Section below.
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Consumer Right |
Explanation |
Applies to Residents of: |
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The Right to Opt-Out |
You may have the right to opt out of the processing of personal data concerning you for the purposes of: Targeted Advertising; The Sale of personal data; or Profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. |
Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, Virginia |
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The Right of Access |
You may have the right to confirm whether we are processing personal data concerning you and to access your personal data. Please note, there may be restrictions on how often you may exercise this right. |
Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, Virginia |
|
The Right to Correction |
You may have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of your personal data. |
Colorado, Connecticut, Montana, Oregon, Texas, Virginia |
|
The Right to Deletion |
You may have the right to delete personal data concerning you or to request that we delete personal data provided by, or obtained about, you. |
Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, Virginia |
|
The Right to Data Portability |
You may have the right to obtain a copy of your personal data in a portable, and to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. Please note, there may be restrictions on how often you may exercise this right. |
Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Utah, Virginia |
|
The Right to Appeal |
We hope that we can resolve any query or concern you raise about our use of your personal data. However, if we do not take action on your request to exercise any of your rights, we will inform you without undue delay after the receipt of the request for not taking action. You may appeal any decision we have made about your request by following the instructions in the communication you receive from us notifying you of our decision. |
Colorado, Connecticut, Iowa, Montana, Oregon, Texas, Virginia |
Your Rights under the Privacy Act 1988 and the Australian Privacy Principles
In Australia, you have certain rights under applicable data protection laws:
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You have the right to access your personal information. We will not charge you a fee for your access request, but we may recover from you our reasonable costs of supplying you with access to this information. In some circumstances, it may not be possible for us to provide you with all of your personal information, or an exception to access under the Privacy Act may apply. For example, we may not be able to give you access if it would unreasonably affect someone else’s privacy. If we do not provide access to the personal information held about you, we will tell you why.
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You also have the right to correct any personal information we hold about you that you think is inaccurate. We will take reasonable steps to make sure that the information is corrected. We reserve the right to refuse to correct your personal information in some circumstances. If we refuse to correct any personal information about you, and we cannot reach a subsequent agreement, you may request that a note or statement regarding the correct request be attached to the file that contains your personal information.
If you would like to exercise your right to access or correct your personal information, please contact us in accordance with the “How to Exercise Your Rights” Section below.
If you think we have breached applicable privacy law, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details in the “Contact Information” Section of our Privacy Policy. You should include your name, email address, and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you are unhappy with our response to your complaint, please let us know and we will provide you with information about the further steps you can take.
If you are a resident of Australia and are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300.363.992 or email: enquiries@oaic.gov.au.
Your Rights Under the GDPR and the UK GDPR
In some regions (like the European Economic Area and the UK), you have certain rights under applicable data protection laws.
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Right to Access |
The right to be provided with a copy of your personal data (the right of access). |
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Right to Rectification |
The right to require us to correct any mistakes in your personal data. |
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Right to be Forgotten |
The right to require us to delete your personal data —in certain situations. At your request, we will delete your personal data promptly if:
We will decline your request for deletion if processing of your European Personal Data is necessary:
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Right to Restriction of Processing |
The right to require us to restrict processing of your personal data —in certain circumstances, e.g. if you contest the accuracy of the data, if your personal data was processed unlawfully and you request a limitation on processing, rather than the deletion of your personal data, we no longer need to process your persona data, but you require your personal data in connection with a legal claim, or you object to the processing pending verification as to whether an overriding legitimate ground for such processing exists. We may continue to store your European Personal Data to the extent required to ensure that your request to limit the processing is respected in the future. |
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Right to Data Portability |
The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations. At your request, we will provide you free of charge with your European Personal Data in a structured, commonly used and machine-readable format, if:
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Right to Object |
The right to object:
We will comply with your request unless we have compelling legitimate grounds for the processing which override your rights and freedoms, or where the processing is in connection with the establishment, exercise or defense of legal claims. Please note that even if we stop all marketing communications, you may still receive administrative communications from us. |
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Right Not to be Subject to Automated Individual Decision-Making |
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you, unless you have given us your explicit consent or where they are necessary for a contract with us. |
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Right to withdraw consent |
You have the right to withdraw any consent you may have previously given us at any time. |
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner's Office (ICO) on individual rights under the General Data Protection Regulation.
While we hope that we can resolve any query or concern you raise about our use of your information, the GDPR also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. The current list of supervisory authorities who may be contacted are provided HERE.
Canada’s Personal Information Protection and Electronic Documents Act
The Personal Information Protection and Electronic Documents Act (PIPEDA) provides consumers who are Canadian residents with specific rights regarding their personal information. This section describes your rights under PIPEDA and explains how to exercise those rights.
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You have a right to know how your personal information will be used. We will explain why we need your personal information before or when we collect it, if the purpose is not already clear.
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We will collect Personal Data only for the purposes we’ve identified or for the primary uses described in our Privacy Policy. We shall collect information by fair and lawful means only.
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We will not use or disclose your Personal Data other than for the purposes for which it was collected unless we receive your consent or unless we are required or permitted to by law.
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We will keep your personal information only for as long as we need it for the purposes identified in our Privacy Policy, as required by law, or as necessary to resolve any disputes you may have concerning our Website or services. We will follow internally set guidelines and use care in the disposal, destruction, or de-identification of personal information to prevent unauthorized parties from gaining access to such personal information.
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We will maintain accurate, complete and up-to-date personal information as required for the identified purposes associated with its collection. Please let us know if your contact or other personal information changes.
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Upon your written request, and subject to exceptions as permitted or mandated by law, we will inform you of the existence, use and disclosure of your personal information and will give you access to that personal information. You may challenge the accuracy and completeness of your personal information and have it amended as appropriate.
We maintain procedures for addressing and responding to all inquiries or complaints from you about our handling of personal information. We will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures. We may seek external advice where appropriate before providing a final response to individual complaints. We shall investigate all complaints. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending our policies and procedures.
How to Exercise Your Rights
If you would like to exercise any of your rights as described in the Privacy Policy or this Notice, please:
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Complete a data subject request form available on our Website HERE;or
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Email us at: contactus@petalandpup.com
Please note that you may be restricted on the number of data access or data portability disclosures you may make within a 12-month period.
If you choose to contact us to exercise any of your rights as described in the Privacy Policy or this Notice, we will take steps to verify your identity before granting you access to your personal information or complying with your request. In order to help protect your privacy and maintain security, you will need to provide us with:
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Enough information to identify you (e.g., your full name, address, email address, telephone number, birth date, or customer or matter reference number);
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Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
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A description of what right you want to exercise and the information to which your request relates.
In addition, if you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the individual whose personal information is the subject of the request.
You may use a representative, called an "authorized agent," to submit a request to us.
In some states, an authorized agent must be a natural person, or a business entity registered with the appropriate Secretary of State, that you have authorized to act on your behalf.
In order to protect your privacy, Petal & Pup requires you to confirm that you have provided the authorized agent permission to submit the request and you must provide the authorized agent with signed permission. "Signed" means that the written attestation, declaration, or permission has either been physically signed or provided electronically pursuant to the Uniform Electronic Transactions Act. In California, an authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but in such cases, consumer verification will not be required.
Petal & Pup may deny a request from an authorized agent that does not submit proof that they have been authorized to act on your behalf. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above.
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.
Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
OFFICIAL RULES FOR GIVEAWAYS/SWEEPSTAKES:
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR TO WIN. A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING. ALL FEDERAL, STATE, LOCAL AND MUNICIPAL LAWS AND REGULATIONS APPLY. VOID WHERE PROHIBITED.
GENERAL TERMS:
Petal & Pup USA, Inc. or Petal & Pup Pty Ltd (the “Sponsor” or “Petal & Pup”) may post sweepstakes, giveaways, contests and other promotions (each a “Sweepstakes”) from time to time on social media, through its websites, including without limitation https://petalandpup.com or http://petalandpup.com/au and/or its retail stores. By entering a Sweepstakes, you (if a minor i.e., under 18, 19 or 21 years of age depending on your state of residence, your parent or legal guardian) (“you” or “entrant”) agree to abide and be bound by these Official Rules (“Official Rules”) and by the decisions of the Sponsor, which are final and binding on all matters pertaining to a Sweepstakes. Unless specifically stated otherwise, our Sweepstakes are in no way sponsored, endorsed, administered by, or associated with any social media platform, prize provider or organization not specifically named as a Sponsor in these Official Rules. Wireless Internet access fees and other charges imposed by your wireless carrier are your sole responsibility. The Sweepstakes may not be compatible with all mobile devices; wireless Internet access service may not be available in all areas.
ELIGIBILITY:
Unless otherwise posted on the Sweepstakes Page, the Sweepstakes is only open to legal residents of the United States (excluding Puerto Rico), Australia, and Canada (excluding Quebec) who are at least 18 years of age at the date of entry. Employees of the Sponsor, prize providers, as well as their immediate family members and/or persons living in their households; as well as all of the Sponsor’s agents, affiliates, resellers, advertising and Sweepstakes agencies, and other entities in any way involved in production/distribution/administration of the Sweepstakes are not eligible to participate.
ENTRY DETAILS:
To enter a Sweepstakes, follow the entry instructions posted on Sponsor’s social media channel, website or in its stores for the particular Sweepstakes (“Sweepstakes Page”). The entry period, prize description, retail value(s) and any material conditions for a particular Sweepstakes will be listed on the Sweepstakes Page for that Sweepstakes; the Sweepstakes Page is made a part of these Official Rules and incorporated herein by reference; should there be any inconsistency between these Official Rules and the Sweepstakes Page, these Official Rules shall govern (except as specifically set forth herein). All dates are subject to change. The clock time shall be determined by Sponsor’s or the applicable platforms’ timekeeping systems. The entry must fulfill all requirements, as specified on the Sweepstakes Page, to be eligible to win a prize. Entries that are not complete or do not adhere to the Official Rules or specifications may be disqualified at the sole discretion of Sponsor. Unless otherwise indicated in the Sweepstakes Page (which shall control for purposes of number of entries allowed), you may enter only once and any attempt to enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the Official Rules is void and will result in disqualification. Sponsor is not responsible for lost, late, misdirected entries or entries not received regardless of cause. In the event of a dispute over who submitted an entry, the entry will be deemed to have been directly submitted by the authorized account holder of the applicable email or social networking account used to enter the Sweepstakes. The authorized account holder is deemed to be the natural person who is assigned to the account by the relevant entity responsible for assigning those accounts. If a dispute cannot be resolved to Sponsor’s satisfaction, the entry will be deemed ineligible.
FREE METHOD OF ENTRY:
Unless provided for on the Sweepstakes Page, you may enter a Sweepstakes for free as follows: legibly handprint your name, street address, city, state or province, zip or postal code, complete e-mail address on a standard 4” x 6” postcard (with no outer envelope) and mail to: Petal & Pup Sweepstakes at Sponsor’s address below and include the full name of the particular Sweepstakes from the Sweepstakes Page. Post cards must be postmarked by the end date of the entry period on the Sweepstakes Page and received on or before 7 days after said end date of the entry period.
PRIZE & VALUE:
Prize description and retail value(s) are listed on the corresponding Sweepstakes Page. Actual/approximate value may differ at time of prize award. The difference in value of a prize as stated in the Sweepstakes Page and the value at time of prize notification, if any, will not be awarded. Sponsor reserves the right to substitute a prize of equal or greater value. The specifics of the prize shall be solely determined by the Sponsor. If a portion or any element of prize is forfeited, no alternate prize or compensation will be awarded. Prize is non-transferable and does not include travel unless otherwise stated in Sweepstakes Page. Any and all prize related expenses, including without limitation taxes or prize related add-ons shall be the sole responsibility of the winner. All prizes are “AS IS” without any warranty of any kind, express or implied. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winner is permitted except at Sponsor’s sole discretion. Gift cards or codes are subject to additional terms and conditions, have no cash value, can only be used for currently available merchandise on the corresponding website and may have certain product exclusions and expiration dates. Any items purchased with or amounts unused on the card/code may not be exchanged for cash. See gift card terms and conditions for further details and any restrictions. All winners and for prizes that involve a guest, the guest must be age of majority or older and both must sign an Affidavit of Eligibility and Liability/Publicity Release within the indicated time period; no substitute prize or compensation will be awarded if winner elects participation without guest. Winner and guest (if applicable) must conduct themselves appropriately during prize activities; failure to do so may result in forfeiture without compensation. No insurance provided in conjunction with prize travel. No award points, frequent flier miles or other perks awarded for prize travel. If a prize that is being mailed to the winner, the prize will be mailed or delivered by Sponsor or third party courier, at Sponsor’s expense, to the winner at the physical address located in the eligible territories provided by the winner at time of notification within 30 days. Physical addresses only. The risk of loss and title for the prize passes to winner upon Sponsor’s delivery to the third-party carrier or at the delivery point to the winner’s shipping address.
ODDS OF WINNING & WINNER NOTIFICATION:
Sweepstakes winners will be selected by random draw based on all eligible entries received. Odds of winning depend on the number of eligible entries received. Potential winners (subject to verification of eligibility and compliance with these Official Rules) may be announced publicly by Sponsor’s social media page. Sponsor will notify each winner by direct message on its social media network, phone or email within ten (10) business days after the end date listed on the Sweepstakes Page (the “Winner Notification”). A winner must respond to the Winner Notification within 48 hours of receipt and must provide in such response all required information which may include: (i) winner’s full legal name, (ii) current residential mailing address, (iii) phone number, (iv) date of birth, (v) a social security number, (vi) proper identification, and/or (vii) a signed affidavit and release in order to claim the prize. In addition, a potential winner from Canada, if any, will be required to correctly answer a mathematical skill-testing question without aid or assistance in order to be declared a “Winner”. If a winner fails to respond to the Winner Notification in the time and in the manner required, or if a Winner Notification is returned as undeliverable, such winner will be disqualified and will be deemed to have forfeited their prize without compensation of any kind. Sponsor shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings, winners’ failure to follow/like the Sponsor’s social media page, or for winners' provision of incorrect or otherwise non-functioning contact information. It is the sole responsibility of an entrant to notify Sponsor of any changes in their name and/or address (or other contact information). Each winning entrant must sign and return any documents, if requested, within the time period stipulated by the Sponsor. If winning entrant entered by joining the Sponsor’s rewards loyalty program, winning entrant must still be a member of the program in full accordance with the program’s Terms of Use at time of prize award; cancellation of membership or voiding of membership may result in disqualification and forfeiture of the prize. If a potential winner cannot be contacted, fails to timely claim the prize, is disqualified, fails to timely execute and return any required forms, or if the prize notification is returned as undeliverable, Sponsor may select an alternate winner via random drawing from the remaining eligible entries. If by reason of printing or other error, more prizes are claimed than set forth above, a random drawing will be held to award the advertised number of prizes in the relevant category. No more than the advertised number of prizes will be awarded.
TAXES & EXPENSES:
Winners are solely responsible for all federal, state, and local taxes and all other fees and expenses associated with prize acceptance and use. Should prizes consist of or include points for a rewards loyalty program, the program’s Terms of Use shall govern the winner’s acceptance and use of such prizes. US Winners of prizes valued at $600 or more will be issued an IRS 1099 Tax Form reflecting the actual value of the prize; and such winners agree to execute and return an IRS W9 Tax Form and otherwise fully cooperate with Sponsor in conjunction with reporting their receipt of such prize to the US Internal Revenue Service as required by law.
RELEASES:
By entering the Sweepstakes, each entrant (if a minor, their parent or legal guardian) indemnifies, releases and agrees to hold harmless Sponsor and its parents, subsidiaries, affiliates, owners, employees, partners, prize providers, advertising agencies, and any social media platform used in connection with the Sweepstakes from any liability whatsoever for any claims, costs, losses, or damages of any kind (including, but not limited to, consequential or punitive damages, those related to, personal injury, death, damage to property, infringement of proprietary rights, rights of publicity, or privacy or defamation, and attorney fees) arising out of or in connection with: (1) entering a Sweepstakes; (2) technological, programming, computer, network, electronic, social media platform malfunctions/errors/failures which corrupt or interfere with the intended conduct of any Sweepstakes, including but not limited to such malfunctions/errors/failures which result in lost, late, damaged, garbled, corrupted, incomplete, inaccessible or otherwise comprised entry submissions regardless of cause; (3) acceptance, use/misuse or possession of any prize; (4) entrant’s participation in this Sweepstakes or any Sweepstakes-related activities (including without limitation, events, travel, etc.) or (5) any other act or omission arising out of or relating to the Sweepstakes.
DISPUTES:
As a condition of participating in this Sweepstakes, entrant agrees that any and all disputes which cannot be resolved between the parties, claims and causes of action arising out of or connected with this Sweepstakes shall be resolved individually, without resort to any form of class action, exclusively before a court located in San Francisco, California having jurisdiction, with such court applying California law without regard to choice of law/conflict of law provisions. Entrant consents to the personal jurisdiction of such courts and waives any right of change of venue, forum non convenience, or the like. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e., costs associated with entering this Sweepstakes), and entrant further waives all rights to have damages multiplied or increased. Sponsor may waive any term of the Official Rules in its sole discretion. Sponsor's failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms and if the invalid or illegal provision were not contained herein.
MISCONDUCT:
Sponsor reserves the right at its sole discretion to disqualify or refuse entry to any person who (i) tampers with the registration process, the operation of a Sweepstakes or a Sponsor web site; (ii) acts in an unsportsmanlike or disruptive manner, or with the intent to annoy or harass another person; or (iii) is otherwise in violation of these Official Rules. Entries generated by a script, macro, or other automated means and entry by any means which subvert the entry process will be void. Sponsor reserves the right, in its sole discretion, to disqualify from the Sweepstakes and ban from any future Sweepstakes, any person it believes has intentionally violated these Official Rules, or to be acting in an unsportsmanlike or disruptive manner, or to have tampered with any element of the Sweepstakes without notice to the disqualified or banned person. Sponsor will interpret these Official Rules and resolve any disputes, conflicting claims or ambiguities concerning the Official Rules or the Sweepstakes and Sponsor’s decisions concerning such disputes shall be final. If the conduct or outcome of the Sweepstakes is affected by human error, any mechanical malfunctions or failures of any kind, intentional interference or any event beyond the control of Sponsor (including but not limited to natural disaster, epidemic/pandemic, civil commotion, riot or strike), Sponsor reserves the right to terminate this Sweepstakes or make such other decisions regarding the outcome as Sponsor deems appropriate in its sole discretion. In such an event, Sponsor shall endeavor to make all prizes and discounts available in a manner which is fair, appropriate and consistent with these Official Rules, to the extent feasible. Any attempt by an entrant to deliberately damage any web site or undermine the operation of the Sweepstakes may be a violation of criminal and civil laws and should such an attempt be made; Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law. The use of robotic, automatic, macro, programmed, or like methods for participation in this Sweepstakes is strictly prohibited and all such entries will be void.
PUBLICITY & MARKETING:
If an entry is chosen as a winner, each winning entrant expressly consents (where legal) to the use by Sponsor (without further permission or financial compensation) of winner’s name and/or likeness and any other indica of identity for purposes of publicity in connection with the Sweepstakes, and marketing and advertising purposes in any medium, without further notice, approval, or compensation, unless prohibited by law . By submitting content as an entry in a Sweepstakes, entrant understand that Sponsor or anyone acting on behalf of Sponsor, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the world, entrant’s entry, including, without limitation, the entry content and winner's name, portrait, picture, voice, likeness, image or statements about the Sweepstakes or Sponsor’s goods and services, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any compensation. Submission of personal information in connection with this Sweepstakes (whether or not required) constitutes permission for Sponsor to use such personal information for purposes of administration of the Sweepstakes and for the purposes permitted by Sponsor’s Privacy Policy at including marketing messages. You may opt-out of receiving such communications as set forth in Sponsor’s Privacy Policy or as provided within any such marketing materials (e.g., “Unsubscribe” link). You understand that you are providing your information to Sponsor.
PRIVACY POLICY:
Entry and related information collected by Sponsor in connection with the Sweepstakes is governed by Sponsor’s Privacy Policy, which can be viewed at https://petalandpup.com/pages/our-privacy-policy
THIRD PARTY PLATFORMS:
The Sweepstakes is in no way sponsored, endorsed, administered by or associated with Instagram, TikTok or any other social network (collectively, the “Social Network”). By participating, you confirm you are 13+ years of age, release the Social Network and its respective parent companies, subsidiaries, affiliates, partners, employees, directors, agents, advertising agencies, from and against any and all injury, loss or damage caused or claimed to be caused by your participation in the Sweepstakes and/or the acceptance, awarding, receipt, use and/or misuse of the prize, and agree to the Social Network’s terms of use. Any questions regarding this Sweepstakes should be directed to Sponsor.
WINNER LIST:
For any legally required prize winner list, or for an additional copy of these Official Rules, email Sponsor at contactus@petalandpup.com within 60 days of the end date of the entry period and be sure to include the full name of the particular sweepstakes from the Sweepstakes Page. Please specify “Name of Winner” or “Official Rules” (as applicable) in the subject line of your email.
SPONSOR:
The Sponsor of the Sweepstakes is Petal & Pup with address of 100 Montogomery Street, Suite 2270, San Francisco, CA 94104, USA. PETAL & PUP and the Petal & Pup Logos are trademarks or registered trademarks of Sponsor in the USA, Australia, and other countries. Other names may be trademarks of their respective owners. Any questions regarding this Sweepstakes should be directed to Sponsor at: legal@aka-brands.com.