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Last Updated: March 22, 2022
YOUR RIGHT TO CONTROL HOW YOUR PERSONAL INFORMATION IS USED
In Short: You have the right to make requests regarding your personal information. While these rights may vary based on your residency, we strive to allow you to control how your personal information is used.
These rights vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so. If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit or regulatory requirements.
To submit a request for access or deletion of your personal information, please click here. You may also contact us to make any requests related to your personal information.
TYPES OF INFORMATION WE COLLECT
In Short: We collect information about you such as your contact information, payment information, demographic information, shopping preferences and information about the devices you use to shop online.
We do not knowingly collect personal information directly from children under the age of 13 (16 in the United Kingdom/European Union) without parental consent. Our websites are general audience sites and are not specifically targeted to or intended for use by children.
We need to collect personal information in order to provide the products and services you request. If you do not provide the information requested, we may not be able to provide you with these products and services.
What information do we collect? We may collect:
HOW WE COLLECT YOUR INFORMATION
In short: We collect information about you in a variety of different ways as you navigate through and interact with our Website.
Information You provide to Us
When you make a purchase from our websites or mobile apps, we may ask you to provide us with information about your purchase such as your name, email address, shipping address, phone number, and payment information.
If you sign up for an online account through our websites or mobile applications, we may ask you to provide your username, password, email address, phone number, payment card information, product preferences. You do not have to create an online account to make a purchase. If you connect your social media account to your online account, you will share certain personal information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be accessible to us when you connect your social media account to your online account.
If you would like to receive marketing communications from us, you may do so by signing up on our websites, or mobile applications. We will ask you to provide your email address or phone number so we can fulfill your request by sending you marketing materials.
When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS, email, chat, or through social media platforms. For example, if you email us, we will collect your email address, if you send us a text message, we will collect your phone number, and so on.
If you sign up for promotions or a contest, you may need to provide certain information such as your name, email, telephone number, or mailing address.
Information We Collect Through Your Interactions With Us
We may collect information about you in connection with investigations into fraudulent or criminal activities on our websites, or mobile apps.
We may also collect information from other sources, including for example, joint marketing partners, data analytics firms, public databases, publicly available social media pages, and other third parties we work with.
Information We Aggregate and Derive
We may aggregate and/or anonymize personal information so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose. For example, we may calculate the percentage of our site users who have a particular telephone area code.
COOKIES AND SIMILAR TECHNOLOGIES
In Short: Cookies are little bits of computer code that collect data by tagging along with you while you browse, but most importantly they allow us to provide you with the best browsing experience possible.
Most websites, including ours, wouldn’t work very well without certain cookies. They allow us to prevent crashes, display information, fix bugs, and ensure the security of our site (and your account). These types of cookies are often called “strictly necessary” cookies. Because they are needed for our site to work, we don’t provide you with an ability to opt-out of these cookies. But you can remove them by using your browser settings. Keep in mind that certain features of our site may not be available to you.
Some cookies provide important services but are not strictly necessary for our website to work. These cookies use information about your interactions with us so we can suggest clothes and special offers for you. If your shopping is interrupted, they remember where you left off and send you reminders that you truly deserve that new outfit. These reminders might be sent to you in an email, on social media or while you’re browsing another website or on another device. We think these cookies are useful and will make it easier for you to shop with us. But you might disagree. If so, you can tell us not to use certain cookies by using the opt-out tools we have placed on our ecommerce websites. These options vary by geographic region.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Choice.
Petal & Pup and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website, and to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads HERE.
You can also use this Analytics opt out tool HERE.
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use, and sale of your personal information and your rights, please use the below links.
How We Use Your Information
In short: We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. Which result in a combination of any or all of the information that we collect or obtain. Examples of how we use information include:
Where possible, we will allow you to interact with us anonymously. However, to perform many of our services and functions we may need your name and contact information.
HOW WE SHARE PERSONAL INFORMATION
In Short: We may share your personal information with our affiliated companies and brands, with third parties who provide services to you or us, with promotional partners, with social media companies, or with other third parties as needed to carry out our business, or comply with a legal obligation.
Non-Personal Information. We may disclose aggregated information or other information that does not identify any individual without restriction.
In Short: We want you to be comfortable with the information we collect and use, therefore, we strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Text marketing and Notifications. By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.
Accessing and Correcting Information.
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may also send us an email at email@example.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
YOUR OBLIGATIONS AND RIGHTS
Under circumstances, you have the right of access, rectification, erasure, restriction of and objection to processing of Personal Information, the right to data portability, the right to withdraw any consent at any time without affecting the lawfulness of processing based on consent before such withdrawal and the right to lodge a complaint with a supervisory authority.
To invoke your rights please refer to the contact information under Contact Information.
Unless specified otherwise, Personal Information requested when using the Platforms are voluntary, which means that it is not a statutory or contractual requirement, or a requirement necessary to enter into a contract. Users are free not to provide such Personal Information without consequences to the availability or the functioning of the Platforms or the Services. Where the provision of Personal Information is mandatory, such a requirement is stated. In that case, failure to provide such Personal Information may make it impossible for the Platform(s) to work properly or for us to provide any Services to you.
Petal & Pup does not conduct any automated decision making through or for the Platforms or Services, including profiling.
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by completing this form.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request by completing this form.
HOW WE STORE AND SECURE YOUR INFORMATION
In Short: We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Petal & Pup is a global company with a global footprint, but the majority of the Personal Information that we collect is stored in the United States. Your personal information may be subject to the laws of the countries in which it is stored or used. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including the United States, which may have a different data protection regime from the country in which you reside. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information. Non-US based customers can read more about this topic below.
Data Transfers outside of the US.
Personal Information that is generated through the use of the Platforms may be stored on locations other than where it was initially collected. When transferred, we will ensure this policy and applicable laws and legislations, such as the GDPR, the United Kingdom Data Protection Act of 2018, and the Australian Privacy Act, are complied with. Where applicable, you may obtain a copy of the applicable safeguards. Please consult our Data Protection Officer for more information.
We will retain your personal information for as long as needed to provide the service to you (for example, as long as you have an online account with us) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.
We do our best to provide you with a safe and convenient shopping experience. We have put in place a wide variety of technical and organizational security measures to help protect you and the personal information we collect about you. Please note that we will never email you asking for account information like your username, date of birth, credit card information, or other personal information. Finally, we will never email you with attachments that can be opened. If you received a suspicious email that appears to be from us, please contact us.
Third Party Services.
We are not responsible for, and this policy does not address, the privacy practices of other third parties, such as Facebook, Apple, Google, Microsoft, or any other app developers, social media platforms, operating system providers, wireless or telecommunications service providers, or device manufacturers. The inclusion of a link on our services does not imply an endorsement of the linked sites or services by us or our affiliates.
Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our services or otherwise to us.
Third Party Payment Service.
Attention: Privacy Officer
Petal & Pup Pty Ltd
PO Box 80
CLAYFIELD QLD 4011
Please note that the legal department of Petal & Pup also receives a copy of your message via this email address. We aim to respond within 30 days from the date we receive privacy-related communications.
If you are a resident of Australia and are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300.363.992 or email: firstname.lastname@example.org.
Last Updated: March 9, 2021
You may submit a request for access or deletion of your personal information through an authorized agent by following the process described in the policy, however we will require you to verify your own identity.
YOUR RIGHTS AND CHOICES
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:
Right to Delete.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. To designate an authorized agent, please follow the instructions on the form.
You may also make a request to know or delete on behalf of your child by following the instructions on the Data Request form.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales Opt-Out and Opt-In Rights.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email us at email@example.com.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
We will respond to your request via the email provided in the request form.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights.
Children age 16 or older or their parents have the right to direct us to not sell those children’s
personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years old, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 15 years old, or the parent or guardian of a consumer less than 13 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may opt-out by clicking the link “Do Not Sell My Personal Information.”
If you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into personal information sales at any time. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
The chart below shows the types of personal identifiers that we may have sold in the previous 12 months.
Categories of Third Parties to Whom the Personal Information May Be Sold
Categories of Third Parties to Whom the Personal Information May Be Sold
Advertising companies (like ad servers, advertising agencies, technology vendors, providers of sponsored content, and others)
Characteristics of protected classifications under California or federal law
Device and online identifiers
Individual preferences and characteristics
Internet, application, and network activity
Purchase history information
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Financial Incentive Program.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. We currently provide the following financial incentives:
Petal & Pup provides special offers and benefits to customers who participate in our Loyalty Rewards Program or sign up to receive communications from us via email, text, chat, and social media. The information we request from customers when they sign up may include the customer's email address or phone number as well as name, partial birthday, product preferences or other information that allows us to tailor our communications. Customers may opt-in online and can opt out of the programs at any time by sending an email to firstname.lastname@example.org, or by using the unsubscribe methods provided for that communication channel such as unsubscribe links in email messages, and replying "Stop" to text messages.
OTHER CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com.
Petal & Pup Pty Ltd
PO Box 80
CLAYFIELD QLD 4011
If you need to access this Policy in an alternative format due to having a disability, please contact firstname.lastname@example.org.