We do our best to process and ship orders as soon as possible, so while we would love to-- regrettably we cannot always honor these changes or cancelations.
Requests for address changes or order cancelations should be submitted as soon as possible and before your order has shipped.
Please send your request to firstname.lastname@example.org and be sure to include your order number and the keywords “order change” in the subject line. For address changes please include the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.
Be sure to include your order number and the keywords “order change” in the subject line. For address changes please include the new address in the body of the email.
Regrettably, if your order has already been packed and/or dispatched then we sadly cannot make any changes for you.
*Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.
Once your order has been processed, we unfortunately cannot apply your store credit or refund you a partial amount. Please ensure that your code has been successfully applied at the checkout prior to placing your order by entering into the discount code field at checkout and clicking apply.
All of our prices on our website are listed in United States Dollars (USD).
We accept Visa, MasterCard, Discover, AMEX, JCB, Apple Pay, Google Pay, PayPal and Afterpay as valid payment methods on our website.
We have restocks landing daily, however we do not have a specific timeframe for when items will be restocked. Please be sure to subscribe to the back in stock notification on any items you are interested in so you can be first to know when they make a comeback online!
Simply select the sold out size you were after which has an ‘X' over the top, and a notice will appear which says ’notify me when this product is available’. Please enter your email address in the field that is prompted under this notice and be sure to click the ‘send’ button.
Unfortunately at this stage we do not offer pre-order on our products.
All of our products are listed in US Sizing, however as we are an Australian Boutique they will arrive to you labeled in Australian sizing. Please see our sizing chart here if you require a sizing conversion. If you are still unsure about your size, please be sure to email our customer care team – we will do our best to ensure you find your perfect fit!
Please note that as we stock a variety of clothes from different suppliers, our garments will not be exact to our size guide. Sizing may also depend on style, material and fit.
Most of our products have the approximate flat front measurements listed in the description to help you decide which size to go for. Using our flat front measurements, when doubled, should be a little more than your actual bust and waist measurement (depending on desired fit and garment stretch).
We will be offering extended returns on purchases made 11/24 –12/24/20. Eligible purchases can be returned until 2/7/21.
Yes, sale items are eligible for return! Our return policy applies to both sale and regularly priced items. For information on our return policy please see our Returns page
We’re sorry to hear the discount code did not work on your first attempt to use it. Be sure to verify the quantity of items in your cart qualifies your order for the discount code you are trying to use. At checkout enter your discount code in the box that says “gift card or discount code”, then apply.
If for some reason you are still experiencing difficulty with your code please feel free to get in touch with our Customer Experience team at email@example.com. We are always happy to help.
While we are not able to guarantee the size you are after will be available, we are happy to offer the purchase of the same item in another size at the original sale price.
We are expecting higher than usual volumes during this time and our team is revving up to ensure we can ship all orders within our usual 24 hours window. However, with higher volumes minor delays should be expected.
Our business hours are Sunday to Thursday, 4PM-Midnight PDT and we unfortunately do not operate on weekends and public holidays. We endeavour to reply to all emails within 48 hours and apologise for any delayed responses out of this timeframe.
Please kindly note that if follow up emails are sent before receiving our response, this will unfortunately push your request to the back of our queue.
Our Petal & Pup HQ is located in Brisbane, Australia.
We are exclusively an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling queries!