Please email our customer care team as soon as possible! Our team work very swiftly to ensure your order is packed and shipped out to you as soon as possible, so we cannot guarantee your required changes will be applied. Nevertheless, we will do our very best to try and accommodate your request. Kindly note that we cannot swap items to a different style.
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatched then we sadly cannot make any changes for you.
Once your order has been processed, we unfortunately cannot apply your store credit or refund you a partial amount. Please ensure that your code has been successfully applied at the checkout prior to placing your order by entering into the discount code field at checkout and clicking apply.
All of our prices on our website are listed in United States Dollars (USD).
We accept Visa, MasterCard, PayPal and Afterpay as valid payment methods on our website. We do not offer AMEX at this time – apologies for any inconvenience.
We have restocks landing daily, however we do not have a specific timeframe for when items will be restocked. Please be sure to subscribe to the back in stock notification on any items you are interested in so you can be first to know when they make a comeback online!
Simply select the sold out size you were after which has an ‘X' over the top, and a notice will appear which says ’notify me when this product is available’. Please enter your email address in the field that is prompted under this notice and be sure to click the ‘send’ button.
Unfortunately at this stage we do not offer pre-order on our products.
All of our products are listed in US Sizing, however as we are an Australian Boutique they will arrive to you labeled in Australian sizing. Please see our sizing chart here if you require a sizing conversion. If you are still unsure about your size, please be sure to email our customer care team – we will do our best to ensure you find your perfect fit!
Please note that as we stock a variety of clothes from different suppliers, our garments will not be exact to our size guide. Sizing may also depend on style, material and fit.
Most of our products have the approximate flat front measurements listed in the description to help you decide which size to go for. Using our flat front measurements, when doubled, should be a little more than your actual bust and waist measurement (depending on desired fit and garment stretch).
Our business hours are Sunday to Thursday, 4PM-Midnight PDT and we unfortunately do not operate on weekends and public holidays. We endeavour to reply to all emails within 48 hours and apologise for any delayed responses out of this timeframe.
Please kindly note that if follow up emails are sent before receiving our response, this will unfortunately push your request to the back of our queue.
Our Petal & Pup HQ is located in Brisbane, Australia.
We are exclusively an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling queries!