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Popular Questions

Other FAQs

You can contact us by filling out a form on our “contact us” page here, or please feel free to email us at We are also available on live chat Sunday to Thursday, 4PM-Midnight PDT if you require an immediate response!  

Our business hours are Sunday to Thursday, 4PM-Midnight PDT and we unfortunately do not operate on weekends and public holidays. We endeavour to reply to all emails within 48 hours and apologise for any delayed responses out of this timeframe.

Please kindly note that if follow up emails are sent before receiving our response, this will unfortunately push your request to the back of our queue.

Our Petal & Pup HQ is located in Brisbane, Australia.

We are exclusively an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling queries!