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Now Shipping From The USA

Now Shipping From The USA

Free Shipping On Orders Over $100

Free Shipping On Orders Over $100

Fast & Easy Returns

Fast & Easy Returns

FAQs

Tile icon 1 Shipping
Tile icon 2 Returns
Tile icon 3 Sizing Chart
Tile icon 4 Promotions

Top Questions

We will be offering extended returns on purchases made 11/24 –12/24. The return window for eligible purchases will increase from 30 to 60 days from the date of delivery.

Yes, sale items are eligible for return! Our return policy applies to both sale and regularly priced items. For information on our return policy please see our Returns page

We’re sorry to hear the discount code did not work on your first attempt to use it. Be sure to verify the quantity of  items in your cart qualifies your order for the discount code you are trying to use. At checkout enter your discount code in the box that says “gift card or discount code”, then apply. 


If for some reason you are still experiencing difficulty with your code please feel free to get in touch with our Customer Experience team at contactus@petalandpup.com. We are always happy to help.

While we are not able to guarantee the size you are after will be available, we are happy to offer the purchase of the same item in another size at the original sale price.

Orders placed Monday - Friday before 12PM PDT will ship the same business day. Orders placed on Saturday or Sunday will process for shipment the following business day.

*Holidays and high volume periods may impact this timeframe.

You can contact us by filling out a form on our “contact us” page here, or please feel free to email us at contactus@petalandpup.com. We are also available on live chat 7 days a week if you require an immediate response! 

Our business hours are Monday to Friday, 9PM-5:30PM PDT and we unfortunately do not operate on weekends and public holidays. We aim to reply to all emails within 8 hours and apologize for any delayed responses out of this timeframe.

Please kindly note that if follow up emails are sent before receiving our response, this will unfortunately push your request to the back of our queue.

Once your order has been processed, we unfortunately cannot apply your store credit or refund you a partial amount. Please ensure that your code has been successfully applied at the checkout prior to placing your order by entering into the discount code field at checkout and clicking apply.

If your order has not yet been shipped we may be able to amend your shipping label accordingly. Please contact us immediately and send your request to contactus@petalandpup.com.

Be sure to include your order number and the keywords “order change” in the subject line. For address changes please include the new address in the body of the email.

Regrettably, if your order has already been packed and/or dispatched then we sadly cannot make any changes for you.

*Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.

We do our best to process and ship orders as soon as possible, so while we would love to-- regrettably we cannot always honor these changes or cancelations.


Requests for address changes or order cancelations should be submitted as soon as possible and before your order has shipped.
 
Please send your request to contactus@petalandpup.com  and be sure to include your order number and the keywords “order change” in the subject line. For address changes please include the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.