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RETURN POLICY & INFORMATION

If you are not completely happy with your purchase, we are happy to offer the option to return. Please read the following conditions carefully to ensure you are eligible to return.

To ensure your return is processed promptly and correctly please note the following.

  • Eligible returns shipped back within 30 days from the date of delivery are accepted for either refund, store credit or exchange. *Please note, orders placed before 12am, July 7th are not eligible for exchanges or store credit.
  • Items must be in new and unused condition with all original labels/tags attached.  

  • Items must be unaltered, undamaged and unwashed and free from any markings, make-up, self tanner, odors, pet hair, perfumes, deodorant and detergent.

  • For health reasons and personal hygiene, swimwear, underwear, activewear, bodysuits, bracelets, earrings, necklaces and Loving Tan products are not eligible for return.

  • Shoes must be tried indoors and free of any scuffs or markings

  • If you believe your product is damaged or faulty please send a photo and description of the fault along with the order number to contactus@petalandpup.com

  • Original shipping costs where applicable are non-refundable

  • Petal & Pup is not responsible for non-Petal & Pup items mistakenly returned, as we may not be able to recover these items.

START A RETURN

Simply click the link below to begin your return. You will need your order number and shipping zip code that was used to place the order. 

Start a return

 Returning using our portal is quick and easy! Simply, follow the steps below:

  1. Head to our returns portal above
  2. Follow the prompts on our portal to obtain your return shipping label
  3. Feel free to repack your items back in the original packaging. *Multiple orders cannot be combined.
  4. Attach your return shipping label to the outside of the return packaging.
  5. Drop off your return at a local post office, be sure your parcel is scanned as received at the time of drop off.
  6. Once your return is in transit, it will take 2 - 3 days for your refund to be processed. *Please note original shipping costs are non-refundable

*We do not currently provide return shipping labels for international returns. Please see details for international returns below


EXCHANGES

  • All orders placed after 12am July 7th (PST) are eligible to exchange.
  • Exchange requests can be completed when the return request is submitted.

  • We offer the option to return your items and exchange for the same item in another size or select different products directly on our website.

  • We'll ship exchanges within 24 hours of being received

  • If we do not have the exchange item requested in stock a refund will automatically be issued for the return.

  • If a discount was used on the original purchase, the exchange will be processed for the original discount amount for each item. New discount codes are not able to be used for exchange requests.

REFUNDS

  • To receive a refund for your return select the option for refund when submitting your return. 

  • For orders placed after 12am on July 7th, we'll deduct $8.95 from the refund amount for use of our return shipping label.

  • Orders placed before 12am on July 7th will be prompted to pay $8.95 at the time their return request is submitted.
  • Refunds will be issued back to the original form of payment. 

  • Please allow up to 7 business days for funds to post to your account. 

REFUNDS WITH AFTERPAY

If you have placed your order through AfterPay, your AfterPay payments will continue as scheduled until the full amount is paid for or until your return has been processed and refunded, whichever occurs first. 


INTERNATIONAL RETURNS

For returns outside of the United States please submit your return request through our portal and send the item back to using the carrier of your choice. The goods must be returned to the following address:

Petal & Pup Returns
5026 Chino Hills Pkwy
Chino, CA 91710 

  • International returns can only be accepted for a refund or store credit. Exchanges are not an option at this time.

  • Return processing may take up to 6 business days of receiving to complete.

  • We are unable to process refunds or store credits until your item is received and has been inspected by us.

  • Duties, taxes, and VAT are not refunded on international returns.

  • The cost of return shipping is at the customer's expense, we do not refund or add credit for the cost of return postage. 

  • We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us. 

OTHER CONDITIONS FOR RETURNS


A return request must be submitted in order for items returned to be eligible for a refund/store credit or exchange. You do not need to email or contact us prior to sending your return but we do encourage this for faulty products.

We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.


We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you.


Unless the items are faulty, once we receive your return subject to the conditions above, we will issue a refund covering the cost of the item, excluding the shipping charges.