Petal and Pup RETURNS

START A RETURN

Simply click the link below to begin your return. You will need your order number and shipping zip code that was used to place the order. 

Start a Return

 Returning using our portal is quick and easy! Simply, follow the steps below:

1. Head to our returns portal above

2. Follow the prompts on our portal to obtain your return shipping label

3. Feel free to repack your items back in the original packaging. *Multiple orders cannot be combined.

4. Attach your return shipping label to the outside of the return packaging.

5. Drop off your return at a local post office, be sure your parcel is scanned as received at the time of drop off and a receipt is obtained.

6. Processing times may vary depending on your desired return outcome. For more details on processing times, please review our full policy below. *Please note original shipping costs are non-refundable

*We do not currently provide return shipping labels for international returns. Please see details for international returns below

RETURN POLICY & INFORMATION

If you are not completely happy with your purchase, we are happy to offer the option to return. Please read the following conditions carefully to ensure you are eligible to return.

To ensure your return is processed promptly and correctly please note the following.

• Eligible returns shipped back within 30 days from the date of delivery are accepted for either refund, store credit or exchange.

• Items must be in new and unused condition with all original labels/tags attached.  

• Items must be unaltered, undamaged and unwashed and free from any markings, make-up, self tanner, odors, pet hair, perfumes, deodorant and detergent.

• For health reasons and personal hygiene, underwear, bracelets, earrings, necklaces, hair accessories and Loving Tan products are not eligible for return.

• Swimwear and bodysuits must be returned with hygiene sticker in order to be eligible for credit.

• Shoes must be tried indoors and free of any scuffs or markings

• If you believe your product is damaged or faulty please send a photo and description of the fault along with the order number to contactus@petalandpup.com. * A faulty item claim must be made within 14 days time of receiving the goods. 

• Items marked "FINAL SALE" are not eligible for return for a refund. Exchanges for the same style/color can be made depending on product availability. If all sizes are unavailable the option to exchange via ‘Shop Now’ are available.

• Items marked “Not Eligible for Return” are not able to be returned, no exceptions can be made at this time.
• If the item purchased is part of a Buy1Get1Free promotion the following rules apply:
• The ‘paid’ item is eligible to be returned for either inline exchange, shop now or store credit.
• The ‘free’ item is only eligible to be returned for an inline exchange.

• If returning for a refund $9.95 will be deducted from your refund amount. 

• Petal & Pup is not responsible for non-Petal & Pup items mistakenly returned, as we may not be able to recover these items.

EXCHANGES & SHOP NOW

• We offer the option to return your items and exchange for the same item in another size or select different products directly on our website using the "Shop Now" feature.

• These requests can be created when the return request is submitted.

• Exchange & Shop now requests are not guaranteed and will be shipped within 3 - 6 business days after your return has completed processing.

• All Exchange and Shop Now orders ship standard delivery, faster shipping methods are unavailable at this time. 

• If we do not have the item requested in stock a refund will automatically be issued for the return.

• If a discount was used on the original purchase, and you are looking to exchange for the same item in a different size with the discount applied, please proceed with an exchange and your return will be processed for the original discount amount for each item.

• New discount codes, gift cards/store credit are not able to be applied to exchange or shop now requests.

• We are unable to process exchanges on already exchanged orders. Feel free to return for a refund or store credit and place a new order.

• Instant Exchanges allow for the immediate creation of your exchange order at the time of your return submission rather than after your return has been scanned in transit. 
  
  A temporary authorization will be placed on the credit card provided for the full amount of the exchange order total for 7 business days. If your return is not sent back within 21 days from the date of return submission the credit card provided will be charged the full amount of the exchange order.  *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.
• Instant Exchange orders are unable to be canceled or edited at this time.
  All orders, whether exchange, shop now or instant exchanges are subject to our return policy.

REFUNDS

• To receive a refund for your return select the option for refund when submitting your return. 

• Refunds will be issued back to the original form of payment after processing. Processing begins after the return has been delivered to our warehouse and may take up to 3 - 6 business days.  

• $9.95 will be deducted from your refund amount per return shipment.

• Please allow up to 7 business days for funds to post to your account. 

STORE CREDIT

• To receive a store credit for your return select the option for store credit when submitting your return. 
• Processing begins after the return has been delivered to our warehouse and may take up to 3 - 6 business days.
• Store credit  will be issued in the form of a gift card which will be sent to the email used to place the order.

REFUNDS WITH AFTERPAY

If you have placed your order through AfterPay, your AfterPay payments will continue as scheduled until the full amount is paid for or until your return has been processed and refunded, whichever occurs first. 

INTERNATIONAL RETURNS

For returns outside of the United States please submit your return request through our portal and send the item back to using the carrier of your choice. 

• International returns can only be accepted for a refund or store credit. Exchanges are not an option at this time.

• Return processing may take up to 6 business days of receiving to complete.

• We are unable to process refunds or store credits until your item is received and has been inspected by us.

• Duties, taxes, and VAT are not refunded on international returns.

• The cost of return shipping is at the customer's expense, we do not refund or add credit for the cost of return postage. 

• We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us. 

OTHER CONDITIONS FOR RETURNS

A return request must be submitted in order for items returned to be eligible for a refund/store credit or exchange. You do not need to email or contact us prior to sending your return but we do encourage this for faulty products.

We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.

We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you.

Unless the items are faulty, once we receive your return subject to the conditions above, we will issue a refund covering the cost of the item, excluding the shipping charges. 

*Please note: A faulty item claim must be made within 14 days time of receiving the goods. Please email your order number, a description and photo of the fault to contactus@petalandpup.com.