Returns: Refunds & Exchanges

Simply visit our returns portal below to begin your return. You will require your order number and the shipping ZIP code that was used when placing the order. We will only accept eligible returned item(s) that were purchased from this PetalandPup.com site and have been submitted using our returns portal.

Petal & Pup Returns Portal

Returning is quick & easy. Simply follow the steps below:

1. Make sure your return is eligible and follows our Return Policy.
   
   
2. Head to our returns portal above
   
   
3. Follow the prompts to complete your return.
   
   
4. Eligible items are to be sent back within 30 days from the date of delivery and can be returned for refund, store credit or exchanged for another item.
   
   
5. Package up your return items and attach your printed return label to the outside of the packaging. Alternatively, take your QR code to your local USPS with your package. *If you are a customer located outside the USA, please send the items back with your chosen carrier to the address listed in the portal. We recommend using a tracked shipping service, as we cannot accept responsibility for items lost or damaged in return transit.
   
   
6. Except as provided in the Return Policy, return shipping is at your cost unless the item is defective or was shipped in error. This includes postage, carrier fees, and any customs charges incurred in returning the item.
   
   
7. Multiple orders cannot be combined in a single return.
   
   
8. Drop off your return at your local U.S. post office or, if outside the USA at your chosen carrier. Be sure it is scanned in transit once received and obtain a receipt for proof of lodgement.
   
   
9. Once your return is received at our warehouse, it can take anywhere between 3-6 business days for your return to be processed. Return processing may up take up to 10 business days if your return is received with damages, faults, is missing an item in your return, or does not adhere to our return policy
   
   
10. UK and EU customers: You have the right to cancel your order within 14 days of receiving the goods. If you exercise this right, you are responsible for the cost of returning the goods to us. We will refund the product price and the standard outbound delivery cost within 14 days of receiving the returned goods or proof of return postage.

Please note: Except as required by law, original shipping costs are non refundable, and we do not currently provide return labels for returns being shipped back from outside the USA