Ready to send something back? Start in our returns portal below, with your order number and the ZIP code you used at checkout. We will only accept eligible items purchased on petalandpup.com that have been submitted using our returns portal.
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1. Start Your Return
Hop onto our returns portal to get started. Note: $9.95 return shipping is deducted from refunds — it's free if you choose store credit or an exchange.
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2. Pack It Up
Secure your items and pop the return label on the outside, or take your QR code to USPS. *Outside the US, please use your preferred carrier.
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3. Drop It Off
Head to your nearest USPS location and grab a receipt once it's scanned.
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4. Your Refund
Once your return arrives, please allow 3-6 business days for our team to process your refund.
Don’t have your order number? Login to your account to start your return.